The Chick-fil-A Customer Experience Survey is exactly what it sounds like—an online survey created to get customers’ opinion and feedback about Chick-fil-A’s food and service. Chick-fil-A is considered a Southern United States cultural icon, and this fast growing American fast food restaurant chain has 1,700 locations in 38 states.

Chick-fil-A’s origins date back to 1946, when S. Truett Cathy opened Dwarf Grill in Hapeville, Georgia and operated this business for 15 years until one fateful day in 1961, Cathy discovered that he could use a pressure-fryer to cook a chicken sandwich in precisely the same amount of time it took to cook burgers. It was during this time that he registered his company now known as Chick-fil-A Inc. The company’s slogan is “We Didn’t Invent the Chicken, Just the Chicken Sandwich.”

Aside from its delicious chicken sandwiches and other menu items, Chick-fil-A is also very particular about its service. They want to give each customer a positive experience every time they dine at any Chick-fil-A location and because of this, they have started an online survey. Participating in the survey entitles you to a free sandwich on your next visit to Chick-fil-A.

How to Participate in the Survey

If you want to take the survey and get yourself a free sandwich, you need to have a computer with access to the Internet as well as a Chick-fil-A receipt because you need to enter the serial number printed on it to proceed with the survey.

Here are the steps:

  1. Visit
  2. Enter the serial number found on your receipt.
  3. Click the Start button.
  4. Begin answering the survey questions. Make sure to answer them as honestly and as detailed as possible.
  5. Once you have completed the survey, you will be given a validation code which you need to write on your Chick-fil-A receipt and claim it on the date indicated otherwise it will be rendered invalid.

If you want to check out Chick-fil-A’s menu choices or to share your story, please visit their official website at