JCPenney is a very large chain of department stores, with over a thousand locations across the United States. The company also has an online website for shoppers who prefer to buy items online rather than visit the store in person. JCPenney sells all kinds of items, from home accessories to window treatments, as well as men, women, kids, and infant clothing and accessories. They also carry a lot of well-known clothing and cosmetic brands including Levi’s, Arizona Jeans, Liz Claiborne, and Sephora.

JCPenney has become the country’s preferred retail destination because of the quality, style and value they offer and they want to keep it that way, which is why they have launched an online customer satisfaction survey. JCPenney wants to hear from their customers—they want to know your thoughts, opinions, and suggestions on how they can better improve their service.

By spending a few minutes of your time answering the survey questions, you will greatly help the company achieve its objectives and will also ensure that you will always have a wonderful experience when shopping at JCPenney. In addition, participating in the survey entitles you to a 15% off coupon which you can use on your next visit to any JCPenney store location.

How to Participate in the Survey

If you want to join the survey, you will only need a computer with access to the Internet as well as your most recent JCPenney receipt. Here are the steps:

  1. Visit the website at
  2. Enter the 22-digit access code which you can find on your receipt. Click on the Start button. By the way, on the website, there is also an option to change your language to Spanish.
  3. Answer the survey questions as honestly and as thoroughly as possible. Remember that your answers will provide JCPenney the information they need to improve their products and services.
  4. After you have completed the survey, you will be given your 15% discount coupon which you can use when you shop at JCPenney. You will also be given a chance to join the JCPenney sweepstakes. To check out the names of previous winners, click here:

If you want to check out JCPenney’s latest promos and offers, you can visit their website at