While computers have certainly made our lives a lot easier, there is nothing more frustrating than when they stop working. Unfortunately, the more advanced, and thus helpful, they become, the more advanced, and thus difficult, their problems seem to be. Luckily, if you have a Dell computer, help is only a website away. Thanks to Dell Connect, you can hand over control of your computer to a Dell Support representative to troubleshoot whatever seems to be ailing it. This allows the Dell Support representative to analyze the configuration of your system, both view and edit your computer’s files and registry and also view and comment on your screen so you can stay in communication. It’s like bringing your computer to an IT professional without ever leaving your chair. Of course at any time, you can take back control by moving your mouse or discontinue the session by clicking the “x” in the upper right hand corner of the session window. With Dell Connect, you don’t need to lose any sleep over the possibility of your computer not working. The representative is not only a trained professional, but will have full control of your computer. You don’t need to worry about having the knowledge to follow instructions given to you over a phone. Below is a guide on how to get DellConnect software.

What you will need to download DellConnect software to your computer:

  • Computer, tablet, laptop or smart phone
  • Access to Internet

Steps to add DellConnect Software to your computer:

  1. Go to www.dell.com/dc1
  2. To download the software go a little less than halfway down the page where it says, “Downloading the DellConnect Software.” Read the information below it and then click “I Agree” if you want to continue.
  3. Once you click “I Agree” you will be taken to a page where you can select “Run” and, with the software activating, a Dell Representative will be able to take over your computer and seek out the problem you’re experiencing.

If you are unable to run the software, for whatever reason, you also have the options to chat with a Dell representative via an online chat software or call them by phone. Both options are located to the right of your screen.